Air Canada Hiring Customer Service Agent ground staff job(Apply Now)

 Air Canada Hiring Customer Service Agent

Job Description:Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

 

 

Deal directly with the public, other air lines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.

• Receive and answer enquiries from the public, other airlines, agencies and Company employees.
• Receive, deliver and process cargo, mail and Comat. 
• Physically handle Cargo/Mail/Comat manually or by machine (e.g. Fork lift) . 
• Pick up or take delivery of and sign receipt for Aircraft spare parts from other carriers to be used on Company aircraft.
• Drive Company vehicles.
• Compute cargo rates and tariffs, book shipments and provide Customers with relevant information including Customs requirements
• Handle and account for cash/documents in accordance with Company regulations.
• Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.
• Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.
• In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
• Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.
• Ensure that all necessary supplies and material are on hand in sufficient quantity.
• Collect and compile statistical data.
• Investigate damaged or incomplete shipments and complete bad order report as required.

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